Eligibility

To qualify for a return:

• The item must be unopened, unused, and in its original packaging.
• You must provide a receipt or proof of purchase.

 

How to Return an Item?

1. Contact us at hello@greencuremedical.com to initiate a return.
2. If approved, we’ll send you instructions to complete the return.
   Note: Returns sent without prior approval will not be accepted.

 

Questions?

Email us at hello@greencuremedical.com for support.

 

Damages and Issues?

Inspect your order immediately upon delivery. Contact us within 48 hours if the item is:

• Defective
• Damaged
• Incorrect (wrong item received)

 

We’ll resolve the issue promptly after evaluation.

 

Non-Returnable Items

• Opened or used products
• Sale/discounted items
• Gift cards

 

Refunds

1. Notification: We’ll email you once we receive and inspect your return.
2. Approval: If approved, we’ll process the refund via bank transfer (no credit/debit card refunds).
3. Timing: Refunds may take up to 30 days from the original payment date.

 

Important Notes:

• Shipping costs are non-refundable.
• Non-GBP refunds: Refunds in currencies other than GBP may incur bank exchange fees. Greencure Ltd (trading as Greencure Medical) is not responsible for these fees.

 

Contact Us

Greencure Medical (trading name of Greencure Ltd)
Registered Address: Arnold Business Centre, Brookfield Rd, Arnold, Nottingham NG5 7ER
Email: hello@greencuremedical.com
Phone: [Landline number – to be added]

 

Need Help?

Reach out to hello@greencuremedical.comfor assistance.